We enable resorts & destinations to create meaningful experiences for their guests.
As experts in tourism tech we combine tech, design, strategy and change management into a result oriented transformational process.
Omni Suite
The Omni Suite is a tech framework empowering destinations and organizations in travel to create meaningful guest experiences and super charge their customer relationships along the entire life cycle.
Omni App
Book, explore and enjoy. Delight your guests by providing a feature rich, personalized mobile app experience that adds value and improves the experience during a guest's stay, reducing friction and maximising fun.
Digital Destination Design
Put the guest front end center. It is your biggest asset. Together we will leverage technology and data to design the ultimate guest experience, craft new business models and build up long lasting relationships with your guests.
Get a 360-Degree View of Your Guests' Digital Experience.
with the Digital Maturity Model created by tourism, for tourism.
Based on over 200 data points, the Digital Maturity Model evaluates the ability of tourism companies to create meaningful digital experiences for their guests.
More about the Digital Maturity Model
Recent
Engadin & St. Moritz
Digital Maturity Assessment
The foundation for
digital transformation
With our Digital Maturity Model, we have conducted a comprehensive assessment of the Digital Customer Journey and accompany the destination on their further path of digital transformation.
Success Story
Bike Kingdom
iOS/Android App
Winner: Innovation
Milestone Award 2020
The Bike Kingdom App triggers emotions, creates a sense of belonging and awards mountain bikers for their riding performance, creating a never seen before sysmbiousis between the real and the digital world.
Team
Christine De Kegel
Digital Campaign Creator
Customer Success. Marketing Automation. User Engagement.
Email
Team
Janic Cavelti
Customer Success Manager
Digital Strategy. Experience Design. Business Model Innovation.
Email
Team
Phil Birri
Customer Success Manager
Digital Strategy. Experience Design. Requirements Engineering.
Email
Team
Manuel Alabor
Technical Product Lead. Partner.
Product Development. Engineering Leadership. Tech Vision.
Email
Team
Malte Vogt
UX Designer
Design. UX Research. User Interfaces
Team
Pim Jongeneel
Front End Developer
Javascript. React. Node
Team
Fabian Wirz
Backend Developer
Javascript. React. Node
An Omni Suite Implementation
Ready to engage with your guests? Here's how we get your destination "digital-fit" for next-level engagement with your customers.
We plan and design your destinations customized digital experience.
We integrate the required systems including your existing data infrastructures
Development of the Omni layer and custom functions combined in your branded, interactive app.
We empower your teams to engage with your guest by equipping you with the right tools and our expertise.
Omni Competence.
Unlock the potential of technology & data for your organization..
To support your organization on the journey to digital excellence we have developed the Omni Competence Center. The framework is designed for tourism and includes in-person workshops, e-learning modules and other helpful resources.
More about the Omni Competence Center
Inside Labs & Omni Suite.
Your partner for Digital Destination Design.
- We develop digital strategies for eco-systems in the travel space
- Assessment of an organization's digital maturity with our Digital Maturity Model.
- Omni Suite implementation: Your toolset that enables your team to craft magical guest experiences and unlock new revenue streams.
- Feature rich native iOS / Android App.
- Transformation und change management for reaching Digital Excellence
- Digital Business Model Innovation & Data Creativity Sessions.
- User Engagement as a Service.
- Programmatic marketing automatization for streamlined operations improved business success.
- Support from Inside Labs Community & Start-Up Team.
This is just a subset of our services. Get in touch with us and explore what a potential partnership with us could look like.
Start today. Get in touch now